Consumer Protection Act Section 20 — Power of Central Authority to recall goods, etc
CHAPTER III CENRAL CONSUMER PROTECTION AUTHORITY
Civil
Summary
Where the Central Authority is satisfied, based on an investigation, that there is enough evidence to show a person has violated consumer rights or engaged in an unfair trade practice, it may pass any order it considers necessary. Before passing such an order, the Central Authority must give that person an opportunity to be heard.
Under clause (a), the order may include recalling goods or withdrawing services that are dangerous, hazardous, or unsafe.
Under clause (b), the order may include reimbursing the prices of the goods or services that were recalled to the purchasers of those goods or services.
Under clause (c), the order may include discontinuing practices that are unfair and prejudicial to consumers' interest.
Official Text
Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair trade practice by a person, it may pass such order as may be necessary, including—
(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;
(b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and
(c) discontinuation of practices which are unfair and prejudicial to consumers' interest:
Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.