Consumer Protection Act Section 80 — Settlement through mediation

CHAPTER V MEDIATION

Civil

Summary

Sub-section (1) states that if, during mediation, the parties reach an agreement on all the issues in the consumer dispute, or only on some of them, the terms of that agreement must be written down and signed by the parties or their authorised representatives.

Sub-section (2) requires the mediator to prepare a settlement report of the settlement and send the signed agreement along with that report to the concerned Commission.

Sub-section (3) provides that if no agreement is reached between the parties within the specified time, or if the mediator believes that settlement is not possible, the mediator must prepare a report to that effect and submit it to the concerned Commission.

Official Text

(1) Pursuant to mediation, if an agreement is reached between the parties with respect to all of the issues involved in the consumer dispute or with respect to only some of the issues, the terms of such agreement shall be reduced to writing accordingly, and signed by the parties to such dispute or their authorised representatives.

(2) The mediator shall prepare a settlement report of the settlement and forward the signed agreement along with such report to the concerned Commission.

(3) Where no agreement is reached between the parties within the specified time or the mediator is of the opinion that settlement is not possible, he shall prepare his report accordingly and submit the same to the concerned Commission.