Consumer Protection Act Section 81 — Recording settlement and passing of order

CHAPTER V MEDIATION

Civil

Summary

Sub-section (1) states that after a settlement report is received, the District Commission, State Commission, or National Commission — whichever is handling the case — must pass an order recording the settlement of the consumer dispute within seven days of receiving that report, and then close the matter accordingly.

Sub-section (2) covers a partial settlement. If only part of the consumer dispute is settled, the relevant Commission must record the settlement of the issues that were resolved, and then continue to hear the remaining issues that are still part of the dispute.

Sub-section (3) addresses a failed mediation. If the consumer dispute could not be settled through mediation, the relevant Commission must continue to hear all the issues involved in the dispute.

Official Text

(1) The District Commission or the State Commission or the National Commission, as the case may be, shall, within seven days of the receipt of the settlement report, pass suitable order recording such settlement of consumer dispute and dispose of the matter accordingly.

(2) Where the consumer dispute is settled only in part, the District Commission or the State Commission or the National Commission, as the case may be, shall record settlement of the issues which have been so settled and continue to hear other issues involved in such consumer dispute.

(3) Where the consumer dispute could not be settled by mediation, the District Commission or the State Commission or the National Commission, as the case may be, shall continue to hear all the issues involved in such consumer dispute.